Effective date: 2026-02-14 Last updated: 2026-02-14
Important: This is a publication-ready template based on your current platform behavior and GDPR-oriented setup. It is not legal advice. Have local counsel review it before public launch.
Service name: Soul / SoulDay / Heartly
Legal entity: [INSERT LEGAL ENTITY NAME]
Registration no.: [INSERT REGISTRATION NUMBER]
VAT no.: [INSERT VAT NUMBER, IF ANY]
Registered address: [INSERT ADDRESS]
Contact email: [INSERT CONTACT EMAIL]
By accessing or using the Service, you agree to these Terms and to the Privacy Policy.
If you do not agree, you must stop using the Service.
You must be at least 18 years old and legally allowed to use this type of platform in your country.
You are responsible for compliance with your local law.
You must provide accurate and current information.
You are responsible for account credentials and all actions under your account.
You must notify us immediately if you suspect unauthorized access.
The Service provides profile creation, matching, chat, subscription features, and optional verification flows (identity, CV, income).
No specific match outcome or relationship result is guaranteed.
You remain owner of content you submit.
You grant us a non-exclusive, worldwide, royalty-free license to host, process, display, and moderate that content solely to operate, secure, and improve the Service.
You must not:
We may review, restrict, suspend, or remove content/accounts for safety, abuse prevention, fraud signals, legal requests, or Terms breaches.
Verification submission does not guarantee approval.
Paid plans may be processed through third-party providers (for example Stripe).
Plan features, pricing, and billing cadence are shown in the Service at checkout.
You authorize charges according to the selected plan.
Cancellation effects follow the selected plan, provider rules, and mandatory consumer law.
The Service may integrate third-party tools (hosting, analytics, support chat, push messaging, payment processing).
Their services are governed by their own terms and policies.
Personal data processing is governed by the Privacy Policy.
Essential cookies are used for security and platform operation.
Analytics/marketing technologies are used only where consent is collected as required by law.
Where applicable law grants it, you may request access, correction, deletion, restriction, portability, and objection rights.
You can also withdraw consent where processing is consent-based.
The Service is provided "as is" and "as available".
We do not guarantee uninterrupted or error-free operation.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.
Nothing excludes liability that cannot be excluded by mandatory law.
You agree to indemnify and hold us harmless from claims, losses, liabilities, and costs arising from your unlawful use of the Service or breach of these Terms.
We may suspend or terminate your access if you breach these Terms, create safety risks, or where required by law.
You may stop using the Service at any time and may request account deletion.
We may update these Terms.
The latest version and effective date will be posted on the Service.
Continued use after updates means acceptance of the updated Terms.
These Terms are governed by the law of [INSERT COUNTRY], without prejudice to mandatory consumer protection rules.
Courts of [INSERT CITY/COUNTRY] will have jurisdiction unless mandatory law states otherwise.
If any clause is held invalid, the remaining clauses stay in full force.
For legal, privacy, or support matters, contact: [INSERT CONTACT EMAIL].